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Make a Claim

Making a claim can sometimes appear complicated and even daunting, which is why we have set out the following guidelines to assist you and to help us deal with your claim quickly and fairly.

How to make a claim

1. Make sure you take all travel insurance documentation on holiday with you and make a note of the telephone numbers that you may need.
     +44 (0) 208 865 1644 for emergencies
     +44 (0) 208 865 1658 for claims
     +44 (0) 845 888 6674 for legal expenses claims
   If you purchased a policy before 27 July 2010 for legal claims please contact
   +44 (0) 208 865 1658.
2. Always obtain written confirmation of travel delay or cancellation from the airline, ferry, railway or coach operator.
3. Ensure you take all possible precautions for safeguarding your belongings. If any of your belongings are lost or damaged, report it to the required authority within 24 hours (e.g. police, airline, hotel etc) and obtain an official report.
4. Keep all receipts, accounts and documentary evidence as you will need them to make your claim. Any item with a value of £50 or more must be supported with the original receipt.
5. In the event of death, medical expenses, accidental injury or illness likely to require hospitalisation, repatriation or any alteration to travel plans, call the Emergency Helpline number immediately.
6. Do not discuss, agree or pay any potential claim against you for personal liability.